Frequently Asked Questions
Find answers to the most common questions about our services, products, process, and pricing.
General
Tidy Infoway offers a full range of IT services including custom software development, website development, SEO, LLM SEO, mobile app development, cloud services, cybersecurity, IT consultation, and server management. We also offer ready-made software products for the ceramic and import-export industries.
Yes. We serve clients across India and the United States. Our team works across time zones to ensure smooth communication and timely delivery, regardless of where you are based.
Simply reach out to us via the contact form, WhatsApp, or email. We offer a free initial consultation to understand your requirements and provide a no-obligation proposal with scope, timeline, and pricing.
Absolutely. Client data security is our top priority. We sign a Non-Disclosure Agreement (NDA) before any project details are shared. Your business ideas and information remain 100% confidential.
Timelines vary by project complexity. A simple website can be ready in 2–3 weeks, while a complex ERP system may take 3–6 months. We provide a detailed timeline with every proposal and keep you updated through every sprint.
Software & Web Development
Yes. We develop web applications (React, Vue, Angular, Laravel, Node.js), native mobile apps (iOS Swift, Android Kotlin), and cross-platform apps (React Native, Flutter). We can handle the full stack from design to deployment.
Yes, we handle complete website redesigns — improving visual design, performance, SEO, and user experience. We can migrate from any platform to WordPress, a custom solution, or Shopify depending on your needs.
Our team works with modern, industry-standard technologies: React, Vue, Angular (frontend), Node.js, Laravel, Django, .NET (backend), MySQL, PostgreSQL, MongoDB (databases), and Docker/Kubernetes for deployment. We choose the best tool for each project.
Yes. All our projects include a warranty period post-launch, and we offer ongoing maintenance plans covering bug fixes, security updates, performance monitoring, and feature enhancements on a retainer or per-ticket basis.
SEO & LLM SEO
SEO is a long-term investment. Most clients see measurable improvements in rankings and traffic within 60–90 days. Significant organic growth typically takes 4–6 months. We provide monthly reports so you can track every improvement.
LLM SEO (Generative Engine Optimisation) is the practice of optimising your brand's presence in AI-generated answers from tools like ChatGPT, Google Gemini, and Perplexity. As more users get answers directly from AI, being mentioned in those responses drives traffic and brand authority. It is one of the fastest-growing areas of digital marketing.
No reputable SEO agency guarantees specific rankings, as Google's algorithm is complex and constantly evolving. What we do guarantee is ethical, white-hat work, transparent monthly reporting, and consistent improvement in your organic visibility over time.
Products & ERP
We offer four industry-specific software products: Ceramic Stock Management (inventory for ceramic businesses), Ceramic Manufacturer ERP (end-to-end manufacturing ERP), Import-Export Trading ERP (trading company management), and Import-Export ERP (enterprise export compliance and management).
Yes. All our products are built on flexible codebases and can be customised to match your specific workflows, branding, reporting requirements, and integrations. We typically conduct a discovery session to understand your needs before quoting customisation.
Absolutely. We offer free personalised demos of all our products. You can request a demo through our website or WhatsApp, and our team will schedule a live walkthrough tailored to your industry and use case.
Yes. Our ERP products support integration with Tally, popular Indian accounting packages, and can be connected to APIs of third-party tools like payment gateways, logistics platforms, and government portals (e-invoice, GST portal, DGFT).
Security & Privacy
We treat client data security as non-negotiable. Measures include NDA agreements, access control (only assigned team members touch your project), encrypted file transfer, OWASP-compliant code practices, and secure project management tools. We do not share any client information with third parties.
Yes. We offer comprehensive security audits and VAPT (Vulnerability Assessment and Penetration Testing) for web applications, mobile apps, APIs, and infrastructure. You receive a detailed report with risk ratings and remediation steps.
Our development practices align with OWASP Top 10, ISO 27001 principles, GDPR (for EU/US clients), and Indian IT Act requirements. We also help clients achieve SOC 2 and HIPAA compliance for healthcare and US market applications.
Pricing & Engagement
We offer both fixed-price and time-and-material engagements. Fixed price works best for well-defined projects with clear requirements. Time and material suits evolving projects where scope may change. We provide a detailed quote after a discovery call — always transparent, no hidden fees.
Yes. For ongoing development, SEO, server management, or IT consultation, we offer flexible monthly retainer packages. This gives you dedicated capacity and priority support at a predictable cost.
We work with businesses of all sizes — from startups needing a landing page to enterprises needing a full ERP system. There is no strict minimum; however, our sweet spot is projects where we can make a real difference. Feel free to reach out and we will tell you honestly if we are the right fit.
Ready to Start Your IT Project?
Free consultation. Detailed proposal. No obligations.